NGONKA MENN NM Logo Drawstring Joggers – 50% Polyester / 50% Cotton

NGONKA MENN — Logo-Customized Apparel

All NGONKA MENN garments are customized with our logo. Please allow 2–3 business days for processing before your order ships.

Estimated delivery times after shipment are 3–7 business days within the United States and 7–14 business days for international destinations where shipping is available. These shipping estimates are in addition to processing time.

You will receive a tracking number once your order ships.

Free shipping is available on orders of $70 or more shipped to the United States only. For other orders, shipping fees are calculated automatically at checkout and displayed before the order is finalized. When available, a tracking number will be sent to the customer by email after shipment.

Please note that delays may occasionally occur due to high order volumes, logistics issues, holidays, or events beyond our control. Customers are responsible for providing accurate shipping information at the time of purchase.

For international orders, customs duties, taxes, or additional import fees may be charged by local authorities. These charges are the responsibility of the customer.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@diallofamilly.store. Please note that returns will need to be sent to the following address: 145 Versailles Cincinnati Ohio, 45240

If your return is accepted, NGONKA MENN will cover the return shipping costs and send you a prepaid return shipping label, as well as instructions on how and where to send your package. This also applies to accepted returns for a change of mind or an incorrect size selection. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@diallofamilly.store.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@diallofamilly.store.